Integral Management and the Effective Human Service Organization


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Human service organizations aim to address personal and social growth and development in the communities they serve. At the same time, these organizations must respond to increasing client complexity and diversity within a rapidly changing global environment. This includes the ability to respond to the needs of an ever-increasing aging population as well as the spiritual diversity within communities. There is also an increasing emphasis on interorganizational collaboration as a way to better meet the needs of disadvantaged populations. Integral Theory offers a map to guide the human service manager in handling these complex organizational interactions while aligning with the mission of addressing personal and social growth and development.

Introduction

There is discussion regarding the growing need for human service organizations to be able to respond to increasing client complexity and diversity within a rapidly changing global environment. In particular, human service organizations should be able to model high-level environmental negotiations and interactions, empowering clients served by the agency. Recently, more emphasis has been placed on open-systems perspectives and strategic management practices that deal proactively with environmental uncertainty.

Human services organizations, however, are lacking an integrative theory that can guide practitioners throughout the agency at all levels. There is also a gap in social work research exploring what facilitates collaboration by managers and whether this leads to more effective outcomes for clients and the communities in which the organization is embedded. This paper discusses skills managers must possess today, explores the specialized skills of the human services manager, and presents Integral Theory as the most useful framework to guide the human service organization. Research questions are generated and a review of the literature is connected to Integral concepts.